Help

While our friendly customer care team is always happy to help, we’ve collated a few of the most common questions and answers to get you started.


If your query isn’t covered here give us a call on 1300 363 766.

Trading and Investing Webinars

Learn tips and tricks for improving your trading with our interactive webinars. These online classes cover a range of useful topics including the markets, trading, and getting the most from your software.

Software FAQ’s

Select your platform:

Trading FAQs

Comprehensive Help guides are available within your trading software.

If your access isn’t working, please call the help desk on 1300 363 766.

You may have a number of accounts with Sequoia Direct Pty Ltd in which case your login account number is most likely to be your main trading account number.

If you can’t remember your password or your account number contact the help desk on 1300 363 766.